Help Center

General Questions

1 Do I have to pay on a monthly or yearly basis?
Since ktini is a full service agency we offer many services to our customers. Some services have a one off payment where you just have to pay once for the project. Others like web design services where we host the pages for you have a yearly fee which is for maintaining the servers where your website is hosted. Some others like SEO and social media management services have a monthly fee because we have dedicated employees working full time to manage them.
2Where is your agency located?
Ktini is proud to be a global company. We have operations all over the globe. The company has 12 offices around the globe having presence in all seven continents. The only continent where we do not have an office is the island of Antarctica.
3What kind of websites do you make?
We can design and develop virtually any type of website depending on your requirement. When you submit an enquiry, someone from our design team will coordinate with you and seek out your requirements. Then depending on that we will design as per that requirement.
4What do you do?
Ktini specializes in helping small business entrepreneurs with online advertising and email marketing efforts to drive direct sales via your eCommerce store or website. Take a sneek peek at the various services we offer. If you have any specific requirements, please so not hesitate to contact us. Ktini specializes in helping small business entrepreneurs with online advertising and email marketing efforts to drive direct sales via your eCommerce store or website. Take a sneek peek at the various services we offer. If you have any specific requirements, please so not hesitate to contact us.
5How do I make payment?
We accept multiple payment options from using your credit / debit card to depositing the money in our Bank account. the payment options also depend on your country of residence.

Service Questions

1How much does it cost?
The prices are as per the quote that you receive via email and any additional charges will be fully explained to you beforehand by your relationship manager. Ktini follows an open pricing policy which means that all our prices are inclusive of all kinds of taxes, surcharges and VAT.
2Do I have to pay extra for any added work?
The simple answer to this question is ‘yes’ but your relationship manager will discuss with you about the costs associated with the extra work. We are committed to supporting small and medium sized businesses and will go out of the way to make it affordable for you.
3I’m not sure if this will suit my budget?
Ktini specializes in working with small businesses, we’ll make every effort to make it affordable for you. We are committed in maintaining a relationship with you.

Maintenance

1 Do I have to pay on a monthly or yearly basis?
Since ktini is a full service agency we offer many services to our customers. Some services have a one off payment where you just have to pay once for the project. Others like web design services where we host the pages for you have a yearly fee which is for maintaining the servers where your website is hosted. Some others like SEO and social media management services have a monthly fee because we have dedicated employees working full time to manage them.
2What if I dont like the website you have designed?
If you are not entirely satisfied with the website that we have designed for you. Then there may be need for improvement and certain changes that need to be made. Be rest assured that we will do all that we can to make sure that you are completely satisfied with the website that you have received.
3My business has not improved after using your marketing plans
There are many reasons for this. Sometimes its got to do with the fact that there is a lot of competition for your business line. Nevertheless we will try all we can to propose new ideas and increase your conversion rate.
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Contact our experts

Nisha Roberts

Client Relations Manager


Nisha is the go to person for any problems that you may face. Having vast experience in handling complex tasks and following instructions.

Raj Thimmarayappa

Chief Executive


Raj Thimmarayappa brings in over 15 years of experience as an online expert, web developer and marketing expert